Walt Mossberg:“Siri为什么这么傻?”

Walt Mossberg:

So why does Siri seem so dumb? Why are its talents so limited? Why does it stumble so often? When was the last time Siri delighted you with a satisfying and surprising answer or action?

我有一个答案:当我发现在NBA季后赛Siri可以告诉你体育赛事的拉斯维加斯博彩赔率。

In recent weeks, on multiple Apple devices, Siri has been unable to tell me the names of the major-party candidates for president and vice president of the United StatesOr when they were debating或者当艾美奖颁奖典礼将在Or the date of the World Series[…]

Google Now, on the same Apple devices, using the same voice input, answered every one of these questions clearly and correctlyAnd that isn’t even Google’s latest digital helper, the new Google Assistant.

If you try most of these broken examples right now, they’ll work properly, because Apple fixed them after I tweeted screenshots of most of them in exasperation, and asked the company about them.

事实上,Siri现在知道未来美国的日期和时间总统辩论,但Siri从根本上瓦解是它无法保持上下文和多个命令链在一起刚才是我的互动在这,转录一样Siri听到我:

:下一届总统辩论是什么时候?1

Siri:第三个2016年总统辩论将从9:00到散尽等周三,10月19日在拉斯维加斯,内华达州大学的内华达州。

:可以将其添加到我的日历。

Siri:好吧,告诉我你的事件的日期和时间。

:下一届总统辩论添加到我的日历。

Siri:我没有发现任何任命的总统辩论在接下来的三个月。

另一个尝试:

:下一届总统辩论是什么时候?

Siri:第三个2016年总统辩论将从9:00到散尽等周三,10月19日在拉斯维加斯,内华达州大学的内华达州。

:提醒我一个小时之前就开始了。

Siri:好的,我会提醒你“开始”你想什么时候会提醒吗?

五年,这似乎是一个合理的(有用的)期望Siri能够做的事情。2

Mossberg:

For instance, when I asked Siri on my Mac how long it would take me to get to work, it said it didn’t have my work address — even though the “me” contact card contains a work address and the same synced contact card on my iPhone allowed Siri to give me an answer.

Similarly, on my iPad, when I asked what my next appointment was, it said “Sorry, Walt, something’s wrong” — repeatedly, with slightly different wording, in multiple places on multiple days. But, using the same Apple calendar and data, Siri answered correctly on the iPhone.

这种明显的不一致一样糟糕的普遍失败Siri的苹果面临的大问题是,当人们遇到这些问题,他们停止尝试感觉你在浪费你的时间,让你觉得很傻,甚至愚蠢的尝试我担心即使苹果显著改善Siri,人们永远也不会知道,因为他们不会去尝试,因为他们烧毁了很多次除了工程障碍让Siri更好,苹果也必须克服一个“男孩子叫狼来了”的可信度的问题。

我认为“助理”是完全正确的术语,这类软件但我无法想象多么愚蠢的一个实际的人力助理必须理解请求不像“找出下一个辩论和把它放在我的日历上。”


  1. Even worse: If I ask “When is the next US presidential debate?” (note the “US”), Siri parses it correctly but instead of answering, falls back to从网上报价来显示搜索结果似乎错了,更具体的查询将失败。↩︎

  2. To be fair, I tried the same two-step sequence (when’s the next debate?; add it to my calendar) with Google Assistant running in the Allo app on Android, and它以同样的方式失败我仍不相信,Siri是背后的竞争,即使它是什么,我不认为这是多少。↩︎︎